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For All Your Insurance Needs...Think BIG!


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Our objective is not to become the largest insurance agency, but the best. Our clients' needs are our top priority and we are committed to giving them the personal and reliable attention they deserve. Bates Insurance Group strives to provide opportunities and support for our clients so that their needs are met with the best possible solutions. We pride ourselves on strong, personal relationships and providing our customers with the best quality products and services. Here are the services standards we strive to stand by:

  • Provide courteous and professional customer service
  • Deliver the highest quality products and services with the goal of exceeding customer expectations
  • Assist clients in defining their needs and requests
  • Listen to, accept and act upon client feedback
  • Telephone, email, fax, and website inquiries are accurately and timely answered
  • Certificates of insurance completed and returned the same day as requested

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